Connect customers, teams, and opportunities.

Liberrex is an enterprise software platform for managing customer journeys, frontline operations, Customer Intelligence & Engagement and AI across distributed service networks. It brings together Customer Experience, Workforce Experience, Customer Intelligence & Engagement and AI on the Liberrex Platform for data, integrations and orchestration. Liberrex is designed for organizations operating multiple branches, agencies, stores, service points or customer-service channels.

Liberrex is organized into four product families on the Liberrex Platform: Customer Experience, Workforce Experience, Customer Intelligence & Engagement and AI. Customer Experience includes queue management, appointments and booking, customer flow, kiosks, digital signage, feedback and surveys. Workforce Experience includes Sales Performance & Engagement, Sales Enablement, Coaching & Readiness and Frontline Execution. Customer Intelligence & Engagement includes Customer & Sales Intelligence, Marketing Automation, Customer Engagement, and Loyalty & Gamification. AI includes conversational AI, voice AI, AI agents, agent assistance and conversation intelligence.

Liberrex is designed for organizations that operate distributed customer-service or sales networks. Primary industries represented on the Liberrex website are banking, insurance, telecommunications, public services and healthcare. Typical buyers and users include customer experience, operations, branch or network management, sales leadership and IT teams.

The Liberrex Platform connects operational customer interactions with employee execution, Customer Intelligence & Engagement and AI. Customer interactions from branches, appointments, queues or digital channels can provide operational context for workforce actions, customer intelligence and AI-assisted workflows. Liberrex products can be used according to the organization’s needs while sharing common platform capabilities for data, integrations and orchestration.

Liberrex is designed to connect with existing enterprise systems through APIs and integration mechanisms supported by each deployment. Depending on the project, this may include customer, operational, CRM, core business, communication or other enterprise data sources. Integration scope depends on the systems and interfaces available in each organization.

Liberrex helps banks and insurance companies run customer journeys and frontline work across branch and agency networks. For banks, Liberrex can support branch customer flow, appointments, service quality, frontline commercial execution and customer intelligence. For insurance networks, Liberrex can support customer journeys, agency-network execution, commercial objectives, challenges, campaigns and customer intelligence.

Liberrex AI is designed to automate customer interactions and assist employees across operational and commercial workflows. Capabilities include conversational AI, voice AI, AI agents, agent assistance and conversation intelligence, depending on the deployed solution. MOEZ is the Liberrex AI product available today for interaction intelligence, agent assist and operational dashboards, and can complement Customer Experience, Workforce Experience and Customer Intelligence & Engagement workflows.

Liberrex provides scenario-based ROI modeling using an organization’s own operating metrics. Depending on the use case, the model can consider factors such as customer abandonment, no-shows, employee time, conversion rates, commercial contribution, automation and technology investment. Results are estimates based on the inputs and assumptions provided and are not guaranteed outcomes.