Customer Experience
Self-Service Kiosks
Let customers check in, identify an appointment or select the service they need when they arrive — while connecting that interaction directly to the Liberrex customer journey. Self-service kiosks are the physical entry point into appointments, queue management and service operations across the network.
Arrival experience
At busy service locations, every customer should have a clear way to identify why they are there and enter the appropriate service journey without creating unnecessary reception work.
Give customers a clear entry point when they reach the location.
Apply the same arrival experience across relevant service locations.
Handle routine arrival without an employee for every customer.
Self-service experience
Walk-in customers, booked appointments and location-specific services can start from the same physical kiosk, then continue into the configured Liberrex journey.
Choose the required service and enter the relevant queue.
Identify a booked appointment when arriving.
Choose among services configured for the location.
Receive the appropriate queue entry or floor ticket where supported.
Send the customer to the staffed step when the configured journey requires it.
Where walk-in ticketing is deployed, the kiosk can issue a floor ticket. Its value is connecting that arrival into the Liberrex customer journey.
Arrival flow
The kiosk is the on-site step that turns presence at the location into a connected service visit.
The customer reaches the branch, agency, facility or service point.
Select a service or identify an existing appointment.
Liberrex connects the visit to the appropriate configured queue or customer journey.
The customer receives the next relevant instruction, ticket or service step.
Connected experience
Self-service kiosks work with the Customer Experience modules deployed around the same visit. They do not replace queue management, booking or customer flow.
Recognize planned visits when customers arrive.
Place walk-in customers into the relevant service flow.
Preserve arrival context as the visit progresses.
Coordinate waiting and service guidance where displays are deployed.
Connect post-service feedback to the wider customer experience journey.
Kiosk configuration
Liberrex provides the self-service experience and its connection to the wider customer journey, deployed on kiosk configurations suited to the service environment where supported.
Check-in, appointment identification, service selection and queue entry according to the modules deployed at the site.
The device configuration is defined per project to fit the service environment.
Customer interface
Arrival should stay short and focused. The kiosk shows the actions that belong to that location rather than a generic self-service catalogue.
Show only the services and actions relevant to that location.
Offer the interface languages required by the deployment configuration.
Accessibility requirements can be considered as part of the interface and hardware configuration.
Keep arrival steps short so customers can enter the service flow quickly.
Network operations
Standardize the customer arrival experience across branches, agencies and service points while allowing relevant local configuration.
Deploy kiosks across relevant service locations.
Configure available services according to the site.
Manage the kiosk experience according to the operating model.
Monitor kiosk activity and service-flow entry where supported.
Used across customer-facing service environments
Core capabilities
Let customers register their arrival at the location.
Issue a floor ticket where walk-in ticketing is deployed.
Identify a booked appointment at arrival.
Show the services configured for that site.
Place the visit in the waiting flow where Queue Management is used.
Keep arrival context connected as the visit continues.
Apply the same arrival model across service locations.
Business case
Use your own visit volumes, reception effort and Liberrex investment to estimate potential operational impact. Hardware belongs in the investment, not as a promised saving.
Administrative and reception time potentially reduced through self-service check-in.
Potential operational value from faster arrival processing.
Potential capacity unlocked by reducing manual arrival handling.
Include kiosk and peripheral costs in the business case.
Customer proof
BTK Bank
The published story shows online appointments, virtual and floor queues, kiosk check-in and post-service feedback in the same branch visit.
BIAT
The published story describes appointments, queue handling, an on-site interactive kiosk and customer feedback across BIAT agencies.
Questions
It is the physical self-service entry point into the Liberrex customer journey. When customers reach a branch, agency or service point, they can check in, identify an appointment or select a service and enter the right service flow. Queue Management organizes live waiting. Appointments & Booking plans visits before arrival. Customer Flow Management keeps those stages connected. The kiosk is not a standalone ticket printer and not a transactional machine. Scope is defined per deployment.
Customers can register their arrival, choose a service configured for the location, identify a booked appointment, and enter the relevant queue or service flow. Where walk-in ticketing is deployed, the kiosk can issue a floor ticket. When the configured journey needs a staffed step, the visit continues into that flow rather than ending at the kiosk. Available actions follow the services and modules deployed at that site.
Yes, when Appointments & Booking is deployed. Booked customers can identify their appointment at the kiosk when they arrive, then continue into the service flow configured for that location. Published BTK and BIAT stories show on-site interactive kiosks used with appointment journeys. The kiosk does not replace the booking interface; it recognizes a planned visit at the physical entrance.
Yes. The kiosk is how many walk-in customers enter the live waiting and service demand that Queue Management organizes. After service selection or appointment identification, Liberrex can place the visit into the relevant queue or customer journey. Queue Management then handles tickets, routing and service points. The two capabilities work together: the kiosk is the physical entry point, not a second queue system.
No. The public product is the Liberrex self-service experience, not a hardware catalogue. Physical kiosk hardware is defined per project so it can fit the service environment and the required customer journey. Published deployments show floor-standing touchscreen kiosks in branch networks. Liberrex does not claim to manufacture every hardware component, and this page is not a transactional kiosk catalogue.
Yes. Organizations can standardize the arrival experience across branches, agencies and service points while keeping the local configuration each site needs — available services, appointment check-in, and how visits enter the queue or customer journey. Hardware approved for one location can also differ from another when the environment requires it. The Liberrex experience remains the self-service entry into the same operating model.
Related Customer Experience
Explore how Liberrex can connect customer arrival, appointments, queue management and service operations across branches, agencies and service points.
