BTK Bank
Banking
Improving the branch customer journey with queue and appointment management.
BTK coordinates appointments, queues and feedback on the branch floor.
- Customer Experience
- Queue Management
- Appointments
Enterprise Deployment
Start with a controlled scope. Scale what works.
Liberrex can be deployed around a defined use case, network perimeter and data scope, then expanded once the model is validated.
Deployment approach
A controlled path from pilot to network scale.
Deployment does not need to start with the entire network. A limited perimeter makes it possible to validate usage, data and adoption before a progressive extension.
01
Framing
Define the perimeter, users, data and success criteria.
- Organization
- Objectives
- KPIs
- Data
02
Configuration
Translate the operating model into the platform.
- Structure
- Roles
- Rules
- Campaigns
03
Pilot
Test usage in a real context with a defined population.
- Users
- Actual data
- Adoption
- Results
04
Deployment
Extend what has been validated.
- Network
- Additional integrations
- New use cases
- Optimization
Organizational model
Designed for distributed networks.
Liberrex can reflect different organizational structures without imposing a single model.
Banking
Head Office · Region · Branch · Advisor
Insurance
Head Office · Regional Network · Agency · Agent
Telecommunications
Head Office · Region · Store / Dealer · Agent
Public Sector
Central Administration · Regional Entity · Service Point
Governance
Central governance. Distributed execution.
Head office can define the common elements of the programme while local teams work within the perimeter assigned to them.
Structure
- Organization
- Users
- Roles
Configure
- Objectives
- Campaigns
- Rules
Control
- Permissions
- Visibility
- Governance
Adoption
Give each role what it needs to act.
Platform complexity stays in the background. Each user accesses an experience adapted to their responsibility.
Frontline
What do I need to do?
- Objectives
- Tasks
- Customer context
- Campaigns
Manager
Where should I intervene?
- Progress
- Exceptions
- Teams
- Actions
Head office
What should we configure and monitor?
- Organization
- Objectives
- Rules
- Governance
Expansion
Start where value is clear. Expand what grows.
An organization can deploy a first use case around customer experience, frontline execution or a commercial intelligence need.
Once the model is validated, other product families can be added on the same foundation for data, integration and governance. There is no mandatory product sequence.
- Customer Experience
- Workforce Experience
- Customer Intelligence & Engagement
- AI & Agents
Customer proof
See the platform operating in real networks.
BIAT
Banking
Improving customer experience across the branch network.
BIAT runs appointments, customer flow and feedback across agencies.
- Customer Experience
- Customer Flow
- Branch Operations
FAQ
Questions about enterprise deployment
Can Liberrex start with a limited pilot?
Yes. Liberrex can be introduced around a defined use case, network perimeter and data scope, then expanded after the operating model is validated.
Does every branch or agency need to deploy at once?
No. A first perimeter can include selected locations and users. Coverage can extend across the network as adoption and integrations are confirmed.
Can additional product families be added later?
Yes. Families share the same foundation for data, integrations, orchestration, APIs and administration, so additional families can be added without rebuilding the architecture.
How does Liberrex reflect organizational hierarchies?
The platform is designed for distributed networks. Organizational structures can represent head office, regional entities, branches, agencies or service points, depending on the operating model.
Can different roles have different levels of access?
Yes. Roles, permissions and access control determine what each user can see and do, so frontline teams, managers and head office can work from the same platform with different surfaces.
How does deployment integrate with existing systems?
Liberrex connects through APIs and integration mechanisms supported by each deployment. The first use case starts with the data required to operate, then the integration scope can grow.
Define a deployment path for your network.
Start with a controlled perimeter, then scale the operating model that works.