AI & Agents
Automate, assist and understand every interaction with AI.
Liberrex combines conversational AI, voice agents, specialized AI agents, employee assistance and conversation intelligence in one enterprise platform.
Connect AI to approved knowledge and business systems, automate permitted tasks, and hand the interaction to a person when needed.
Operating model
Understand. Search. Act. Assist. Analyze.
- 01
Understand
Identify intent and context.
- 02
Search
Retrieve relevant knowledge or data.
- 03
Act
Execute an allowed action.
- 04
Assist
Give employees useful context.
- 05
Analyze
Turn interactions into insight.
Voice AI
Automate phone conversations without going back to a rigid IVR.
Liberrex Voice AI handles natural phone conversations, keeps the call coherent and can act or continue with a person when required.
Insurance example
An insurance voice agent can understand an assistance request, collect required information, follow the procedure and continue with a person when human intervention is needed.
Understand
Natural speech and caller intent.
Respond
Give the relevant spoken answer.
Act
Execute an allowed action.
Handoff
Continue with a person when needed.
Conversational AI
Keep digital conversations contextual.
Conversational AI manages multi-turn digital dialogue across supported channels, preserving what the customer wants and what is already known.
Intent
What the customer wants.
Context
What is already known.
Response
What should happen next.
Handoff
When a person should continue.
AI Agents
Create agents specialized around a business role.
An AI Agent packages a role, knowledge, tools and limits around a specific job to be done.
Role
What the agent is responsible for.
Knowledge
What information it may use.
Tools
What it may do.
Limits
When it must stop or continue with a person.
Example agents
Insurance Assistance Agent
Qualifies the request and follows the assistance process.
Qualification Agent
Collects the information required before routing or action.
Support Agent
Answers recurring requests from knowledge.
Agent Assist
Give employees the right context during the interaction.
Agent Assist listens to the interaction and surfaces the next useful response or action.
Customer context
Relevant customer information.
Knowledge
The answer or procedure to use.
Next step
Suggested response or action.
The employee stays in control.
Conversation Intelligence
Turn each interaction into usable information.
Analyze interactions to understand why customers get in touch, what themes recur and where service needs attention.
Interaction
What was said.
Reason
Why the customer contacted you.
Topics
What keeps recurring.
Signals
Where friction or opportunity appears.
Enterprise foundation
One foundation across voice, agents and analysis.
Every capability connects to the same enterprise building blocks.
Approved knowledge
Policies, procedures and product information.
Operational data
Customer, contract and request information.
Tools
Allowed systems and actions.
Governance
Permissions, limits and monitoring.
Industries
Built for service conversations across industries.
Insurance
Assistance, policy information and claim orientation.
Banking
Customer requests, appointments and service information.
Telecommunications
Support, service changes and qualification.
Public & service operations
Information, routing and case intake.
Platform
Connected to the rest of Liberrex.
AI & Agents works with customer intelligence, workforce workflows and customer journeys across the Liberrex platform.
Customer Intelligence & Engagement
Use customer signals and recommendations.
Workforce Experience
Support employees during execution.
Customer Experience
Connect AI to service journeys.
Control
Keep control of what every agent can access and do.
Data scope
What information the agent can access.
Tools
What actions the agent may execute.
Escalation
When a human must take over.
Observability
What can be reviewed and monitored.
Outcomes
Automate more without losing context or control.
Reduce repetitive work
Handle routine requests without adding staff load.
Keep context
Avoid restarting the conversation at every step.
Assist employees
Put the next useful answer in front of the team.
Maintain control
Keep people responsible for exceptions.
FAQ
Questions about AI & Agents
What is Liberrex AI & Agents?
Liberrex’s product family for conversational AI, Voice AI, AI Agents, Agent Assist and Conversation Intelligence — used to automate interactions, support employees and learn from conversations.
What is the difference between Conversational AI, Voice AI and AI Agents?
Conversational AI manages multi-turn digital dialogue. Voice AI handles phone conversations. AI Agents package a role, knowledge, tools and limits around a specific job.
What can a Liberrex AI Agent do?
Converse, use knowledge and allowed tools, and continue with a person when the case leaves its defined scope.
How does Liberrex use enterprise knowledge?
Before answering or assisting, it can search organization-approved content such as procedures, product documentation and FAQs — sometimes called RAG.
Can Liberrex AI access business systems and take actions?
Yes, through configured integrations — to retrieve operational data or run an allowed action.
How does human handoff work?
The interaction can continue with a colleague, carrying the reason for contact and what is already known.
What is Conversation Intelligence?
Analysis of interactions to show why customers get in touch, which topics recur and where service needs attention.
How does Liberrex keep AI controlled and governed?
Each agent has a defined data scope, allowed tools, escalation rules and monitoring — so people decide what AI can access and do.
See how Liberrex can automate and enrich your interactions with AI.
Explore the platform or speak with our team about your operating model.