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Insurance

Connect customer service, agencies and commercial execution across the insurance network.

Liberrex helps insurers coordinate agency visits, producer activity, customer journeys and commercial priorities across head office, regional directorates and distribution points.

Appointments, agency flow, campaigns, objectives and customer context sit on one operating picture for the distribution network.

Insurance advisors reviewing a laptop, with agency network, customer service and policy service surfaces around them.

Insurance operations

Distribution work and customer service on the same network.

  • Agency service

    Coordinate appointments, walk-ins and policy service so agency teams share one operating calendar.

  • Producer execution

    Turn head-office priorities into objectives, campaigns and actions for general agents, producers and advisors.

  • Network visibility

    Give regional directorates a shared view of agency activity, participation and commercial progress.

Operating model

From head office to the agency floor.

Liberrex can reflect the distribution structure used to operate the insurance network.

Example operating model

  1. Head Office
  2. Regional Directorate
  3. Agency
  4. General Agent / Producer
  5. Advisor

The structure can be adapted to the organization’s actual network and management model.

Insurance use cases

From the agency visit to producer follow-up.

  • Agency appointments

    Schedule advice and policy-service visits, and give teams visibility before the customer arrives.

  • Agency flow

    Handle walk-in and booked demand on the same agency operating picture.

  • Producer campaigns

    Translate head-office priorities into campaigns, objectives and challenges for the distribution network.

  • Agent engagement

    Follow participation and execution across general agents, producers and advisors.

  • Customer intelligence

    Bring customer and operational context into the next conversation after the visit.

  • Performance visibility

    Give regional directorates a view of activity, progress and differences across agencies.

How work moves

From signal to action.

  1. 01

    Customer signal

    Agency visit, appointment, request or follow-up

  2. 02

    Context

    Customer, policy context, agency, producer

  3. 03

    Decision

    Campaign, objective, priority, recommendation

  4. 04

    Action

    Service, task, offer, producer follow-up

  5. 05

    Measurement

    Participation, production, journey completion, feedback

Management visibility

See what is happening across the network.

Example areas the platform can track across the network.

  • Service

    • appointment activity
    • agency flow
    • visit completion
    • feedback
  • Commercial

    • objectives
    • production
    • campaign progress
    • portfolio opportunities
  • Teams

    • producer participation
    • challenge progress
    • agency activity
    • execution
  • Network

    • agency comparisons
    • regional directorate view
    • distribution differences
    • areas requiring attention

Data & integrations

Work with the systems already in place.

Liberrex can use customer, contract, agency and commercial data from existing enterprise systems to coordinate service and distribution work.

  • Customers
  • Products / policies
  • Agencies
  • Appointments
  • Interactions
  • Campaigns
  • Objectives
  • Production
Data & Integrations

Deployment

Start with a defined perimeter. Extend what works.

Liberrex can begin with a focused set of agencies, producers or use cases before expanding across the distribution network.

  1. 01

    Define

    Choose agencies, producers, use cases and success criteria.

  2. 02

    Validate

    Configure the distribution model and evaluate it in a controlled perimeter.

  3. 03

    Extend

    Expand to additional agencies, regions or product families based on validated needs.

Business case

Build the business case with your own operating data.

Model potential value using your agency volumes, producer activity, operating metrics and Liberrex investment.

Model your ROI
  • Fewer missed agency slots

    Booked advice and service visits that actually take place.

  • One journey after the visit

    Remote follow-up stays on the same customer path.

  • Producer time

    Time spent coordinating campaigns, objectives and follow-up.

  • Campaign execution

    Head-office priorities that reach agencies and producers.

  • Management productivity

    Regional visibility without assembling reports by hand.

See how Liberrex fits your insurance network.

Explore how Liberrex can connect agency service, producer execution and customer journeys across your distribution network.

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