Challenge
The context
At a telecom service location, customers arrive for different needs and demand can vary sharply. Arrival, waiting, direction and service have to stay clear for customers and for the teams.
Tunisie Telecom · Tunisia
How Tunisie Telecom structures the customer journey across service locations with Liberrex.
See how Tunisie Telecom uses Liberrex to structure the customer journey at its service locations.
Context
The engagement
Tunisie Telecom uses Liberrex Customer Experience in its service locations. The work is to organize the journey from arrival through to service.
Solution
The solution
Liberrex Customer Experience gives that journey a shared frame: how the customer enters, how they are directed, how waiting is organized, and how they reach the right desk.
Deployment
How the work is organized
The customer enters the service location, is directed to the relevant service, follows an organized wait, and is then served. Teams share one frame for following that flow.
Results
Operational value
The service location has a clearer customer journey, an organized wait, and a more readable picture of activity for the teams.
Use cases
Scope
Customer experience
Related
Related pages
Media
Photography
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