Isolated applications
Separate applications, each with its own connection.
- Separate customer context
- Repeated integrations
- Fragmented workflows
- Multiple administration layers
Platform
One platform for customer experience, frontline execution, intelligence and AI.
Liberrex connects customer-facing operations across branches, agencies, service points and digital channels through a shared data, orchestration and integration foundation.
Why platform architecture matters
Connected by design, not integrated afterwards.
Liberrex Platform
Shared foundation
Four product families on one shared foundation.
- Shared operational context
- Reusable integration layer
- Connected workflows
- Common governance
Operating model
From customer signal to frontline action.
Customer interactions, operational context and commercial priorities move across teams without recreating the same context in every application.
01
Customer & network signals
- Appointments
- Interactions
- Campaign activity
02
Shared context
- Customer
- Location
- Product
- Agent
03
Orchestration
- Rules
- Workflows
- Campaign logic
- Triggers
04
Frontline action
- Service
- Tasks
- Campaigns
- Follow-up
05
Measurement
- Performance
- Engagement
- Customer outcomes
Measurement → Signals / Context
Product families
Four product families. One shared platform.
Each family solves a distinct operating problem on the same enterprise foundation.
01
Customer Experience
Manage how customers enter, move through and interact with your service network.
- Queue Management
- Appointments & Booking
- Customer Flow
- Kiosks & Digital Signage
02
Workforce Experience
Translate commercial priorities into objectives, campaigns and frontline execution.
- Sales Performance & Engagement
- Sales Enablement
- Coaching & Readiness
- Frontline Execution
03
Customer Intelligence & Engagement
Understand, decide and engage each customer from a shared context.
- Customer & Sales Intelligence
- Marketing Automation
- Customer Engagement
- Loyalty & Gamification
04
AI & Agents
Assist customers and teams with conversational, voice and agentic AI capabilities.
- Conversational AI
- Voice AI
- AI Agents
- Agent Assist
Shared foundation
One foundation beneath every product family.
- Customer Experience
- Workforce Experience
- Customer Intelligence & Engagement
- AI & Agents
Shared foundation
- Data & context
- Integrations
- Orchestration
- APIs
- Enterprise administration
Data & context
Shared structures for customers, users, locations, products and interactions.
Integrations
Connect existing enterprise systems through APIs and integration patterns supported by each deployment.
Orchestration
Coordinate rules, workflows, campaigns and operational actions.
APIs
Connect supported platform capabilities to existing enterprise systems.
Enterprise administration
Roles, permissions, organizational structures and access control.
Enterprise foundation
Built for enterprise deployment.
Connect the platform to existing systems, channels and organizational structures without rebuilding the operating environment around Liberrex.
01
Connect
Connect Liberrex with the existing operating environment.
- Channels
- Integrations
- APIs
02
Operate
Run the platform across distributed networks.
- Analytics
- Administration
- Organizational structures
03
Control
Manage access, rules and governance.
- Roles
- Permissions
- Access control
Industries
One platform. Different operating models.
Liberrex adapts to the structure and workflows of distributed customer-facing networks.
Banking
Head Office · Region · Branch · Advisor
Explore bankingInsurance
Head Office · Regional Network · Agency · Agent
Explore insuranceTelecommunications
Head Office · Region · Store / Dealer · Agent
Explore telecommunicationsPublic Sector
Central Administration · Regional Entity · Service Point
Explore public sectorHealthcare
Organization · Facility · Department · Staff
Explore healthcare
Customer proof
See the platform operating in real networks.
BTK Bank
Banking
Improving the branch customer journey with queue and appointment management.
BTK coordinates appointments, queues and feedback on the branch floor.
- Customer Experience
- Queue Management
- Appointments
BIAT
Banking
Improving customer experience across the branch network.
BIAT runs appointments, customer flow and feedback across agencies.
- Customer Experience
- Customer Flow
- Branch Operations
FAQ
Questions about the Liberrex Platform
What is the Liberrex Platform?
Liberrex is one enterprise software platform for customer-facing operations across distributed networks. It connects Customer Experience, Workforce Experience, Customer Intelligence & Engagement and AI & Agents on a shared foundation for data, integrations, orchestration, APIs and administration. Organizations use it to run branches, agencies, service points and digital channels without treating each product as a separate application.
How are the four product families connected?
The four product families solve distinct operating problems while sharing the same platform foundation. Customer interactions, network structure, users and operational context can inform workforce execution, intelligence and AI workflows instead of being rebuilt in each application. Teams can work from connected context while using the product family that matches their job.
Can we start with one Liberrex product family?
Yes. Organizations can start with the product family that matches the current operating need and expand later. The shared foundation is designed so additional families can be added without rebuilding the architecture. Scope is confirmed during engagement based on the network, systems and use cases.
How does Liberrex integrate with existing enterprise systems?
Liberrex is designed to connect with existing enterprise systems through APIs and integration mechanisms supported by each deployment. Depending on the project, this may include customer, operational, CRM, core-business or communication data sources. Integration scope depends on the systems and interfaces available in the organization.
Does Liberrex replace our core banking, insurance or CRM systems?
No. Liberrex is not a core banking, core insurance or CRM replacement. It is designed to sit alongside existing enterprise systems and connect customer-facing operations, frontline execution, intelligence and AI to those systems where interfaces are available.
How is the platform adapted to different network structures?
Liberrex is designed for distributed customer-facing networks rather than a single-site tool. Hierarchies such as head office → region → branch, agency, store or service point can be modeled to the organization’s operating structure. The same platform is used across banking, insurance, telecom, public-service and healthcare networks, with labels and workflows adapted to each model.
See how Liberrex fits your network.
Connect customer journeys, frontline execution, intelligence and AI across your operating model.