Data & integrations
Work with the systems already in place.
Liberrex can use customer, operational and organizational data from existing enterprise systems.
- Customers
- Products
- Branches
- Appointments
- Interactions
- Campaigns
- Objectives
Banking
Connect customer experience and frontline execution across the banking network.
Liberrex helps banks coordinate customer journeys, branch operations, frontline teams and commercial activity across headquarters, regions, branches and digital channels.
From appointments and queue management to performance, campaigns and sales intelligence, the platform connects operational context with action across the network.
Banking operations
One network. Multiple customer and operational priorities.
Customer journeys
Coordinate appointments, walk-ins, queues, service requests and feedback across branch and digital touchpoints.
Frontline execution
Give branch teams clear priorities, customer context and the actions they need to perform.
Network management
Give regional and central teams visibility into service, commercial execution and operational differences.
Connected platform
Connect service, teams and commercial execution.
Customer Experience
Manage appointments, queues, service flows, kiosks, feedback and digital touchpoints.
Explore Customer ExperienceWorkforce Experience
Translate network priorities into objectives, campaigns, challenges and frontline execution.
Explore Workforce ExperienceSales Intelligence
Use customer and operational data to identify opportunities, prioritize actions and support advisors.
Explore Sales IntelligenceAI & Agents
Assist customers and employees through conversational, voice and agent-based experiences.
Explore AI & Agents
Relevant capabilities
Capabilities for the banking network.
Banking use cases
From customer arrival to commercial action.
Branch arrival & service
Manage walk-ins, appointments, queues, kiosks and customer routing within the branch.
Appointments
Let customers reserve a service, branch and time while giving teams visibility before arrival.
Customer feedback
Collect feedback after service and make it available for operational follow-up.
Commercial campaigns
Translate headquarters priorities into campaigns, objectives and actions across regions and branches.
Advisor opportunities
Help advisors identify relevant opportunities and next actions from customer and operational context.
Manager follow-up
Give branch and regional managers visibility into progress, service and commercial execution.
How work moves
From signal to action.
- 01
Customer signal
Appointment, visit, interaction or feedback.
- 02
Context
Customer, service, branch and history.
- 03
Decision
Priority, rule, campaign or recommendation.
- 04
Action
Service, task, offer or follow-up.
- 05
Measurement
Performance, outcome and feedback.
Management visibility
See what is happening across the network.
Example areas the platform can track across the network.
Service
- waiting experience
- appointment activity
- service volume
- feedback
Commercial
- objectives
- production
- campaign progress
- opportunities
Teams
- participation
- activity
- challenge progress
- execution
Network
- branch comparisons
- regional visibility
- operational differences
- areas requiring attention
Deployment
Start with a defined perimeter. Extend what works.
Liberrex can begin with a focused set of branches, users or use cases before expanding across the network.
- 01
Define
Choose branches, users, use cases and success criteria.
- 02
Validate
Configure the operating model and evaluate it in a controlled perimeter.
- 03
Extend
Expand to additional branches, teams or product families based on validated needs.
Business case
Build the business case with your own operating data.
Model potential value using your current volumes, operating metrics, target scenario and Liberrex investment.
Model your business caseRecovered customer visits
Visits completed instead of abandoned on the floor.
Appointment no-show reduction
Fewer unused advisor slots when booking is managed.
Staff time
Time spent coordinating queues, routing and follow-up.
Commercial conversion
Opportunities and campaigns executed with customer context.
Management productivity
Visibility without assembling the picture by hand.
Customer proof
Liberrex in banking networks.
BTK Bank · Banking
How BTK improved the branch customer journey
BTK uses Liberrex to support queue management, appointments, kiosk interactions and post-service feedback within the branch experience.
Read customer story
BIAT · Banking
Appointments, queues and feedback at BIAT
BIAT uses Liberrex across appointments, queue management and customer feedback to support a more connected branch experience.
Read customer story
Other industries
Explore other operating models.
See how Liberrex fits your banking network.
Explore how Liberrex can connect customer journeys, frontline execution and network performance across your organization.