Challenge
The context
Feedback is more useful when it stays close to the moment of service. GAT Assurances collects it while the interaction is still clear.
GAT Assurances · Tunisia
How GAT Assurances connects customer feedback to the service journey with Liberrex.
See how GAT Assurances uses Liberrex to collect customer feedback close to the service journey.
Context
The engagement
GAT Assurances uses Liberrex so customer feedback stays in the service journey, attached to the interaction that just took place.
Solution
The solution
Feedback and surveys ask for a response at the end of the interaction, through a structured questionnaire. The answers are brought together so they can be read as a set.
Deployment
How the work is organized
The survey asks about the interaction that just happened and is shown at the service step defined for that journey. The answers stay in the customer journey.
Results
Operational value
Feedback is collected closer to service, and the teams concerned can read the responses together.
Use cases
Scope
Feedback and surveys
Related
Related pages
Media
Photography
Local or CMS photography. Editors can replace it without a deploy.