Challenge
The operating problem
The published story describes a growing client flow and crowded waiting rooms. BIAT needed one way to run appointments, floor queues, and feedback — not a different tool per agency.
BIAT · Tunisia
Improving customer experience at BIAT: Liberrex’s published approach
The published French story describes appointments, queue, and feedback across 65 BIAT agencies, with a POC in 16. BIAT’s own PNB figure and 220+ agency network are not Liberrex ROI.
French original only. English restates published facts. Do not machine-translate the article.
Context
What is published
The live article is French (12 December 2024). This English page states the same published facts; it is not a rewrite of the article and not a claim that an English original exists. MyBIAT and MonRDV BIAT are named in the source. Privilege Salon is not this story.
Solution
Modules actually used
Appointment management via rdv.biat.com.tn, a virtual queue with digital tickets plus an on-site interactive kiosk, and a post-visit feedback form. Customer Experience modules only.
Deployment
How the network started
The published story describes a POC in 16 agencies, then rollout to 65 BIAT agencies in Tunisia. BIAT is described as Tunisia’s largest bank with more than 220 agencies — that is BIAT’s network size, not a Liberrex deployment count.
Results
Qualitative, or numbered only when sourced
Qualitative service quality: less crowding and shorter perceived waits, calmer agency operations. Mentions of NPS or CSAT “progression” have no published numbers, so none are shown. Do not treat BIAT PNB as Liberrex ROI.
65
Agencies in the published story
Source: Published BIAT story
16
POC agencies
Source: Published BIAT story
Use cases
How this story is filed
Appointments · Branch floor · Feedback
Related
Industry, insights, and ROI linked from this story
Media
Photography
Local or CMS photography. Editors can replace it without a deploy.
FAQ
Questions we can answer
What did BIAT publish with Liberrex?
The published French story describes appointments via rdv.biat.com.tn, a virtual queue with a kiosk, and post-visit feedback across 65 BIAT agencies, after a POC in 16. Customer Experience modules only.
Can you cite BIAT conversion or PNB as Liberrex ROI?
No. BIAT’s own PNB figure and 220+ agency network are not Liberrex ROI. NPS or CSAT “progression” has no published numbers, so none are shown. Cite 65 and 16 only as the published story states them.