Customer Experience
Let customers reserve the right service, location and available time before they arrive, while giving branches and service teams a clearer view of upcoming demand.
Demand planning
When most visits arrive without an appointment, demand can concentrate at the same locations and times while available service capacity remains difficult to anticipate.
Let customers select a service, location and time before they arrive.
Spread planned visits across time slots and locations instead of relying only on walk-ins.
Give frontline teams visibility into upcoming appointments.
Booking journey
Customers choose a service, a location and a time the site can actually offer.
Select the service or reason for the visit.
Select an eligible branch, agency or service point.
See open slots according to configured availability.
Provide the required information and confirm the reservation.
The reserved service, location and time are confirmed.
Availability
Availability follows each location’s operating model rather than an arbitrary calendar.
Offer slots only within configured service schedules.
Show only services that can be booked at the selected location.
Present open times according to the location’s schedule.
Branches and service points can use different schedules and services.
Arrival & service
Liberrex can connect the planned appointment to arrival and service, keeping booking context through frontline execution.
The customer has a confirmed appointment.
The visit is identified when the customer reaches the location.
The customer can enter the service flow through kiosk, reception or digital check-in.
The appointment joins the live operating flow for the frontline team.
Scheduled visits and spontaneous arrivals can enter the same operational service flow, helping branches manage both without creating disconnected processes.
Role experience
Network operations
Liberrex supports distributed service organizations where availability, services and demand can differ from one location to another.
Manage appointment availability across branches, agencies or service points.
Control which services can be booked at each location.
Configure appointment availability according to operating hours.
Give authorized teams a view of appointment activity in their perimeter.
Planned demand
Managers can see upcoming appointment activity before customers arrive and review it by relevant location or service scope.
See booked visits still ahead of arrival.
Review appointment activity in the authorized perimeter.
See where scheduled demand is concentrating.
Keep the booked visit connected to frontline service.
Core capabilities
Reserve a visit through the supported booking interfaces.
Give each site a structured appointment schedule.
Book the service the selected location can deliver.
Show open times according to configured schedules.
Capture the required details and confirm the reservation.
Follow booked visits across the service network.
Identify the booked visit when the customer arrives.
Connect the appointment to waiting and service when Queue Management is deployed.
Collect post-visit feedback when that module is deployed.
Operate booking across one location or the whole network.
Business case
Use your appointment volumes, no-show assumptions, administrative effort and Liberrex investment to estimate operational and economic impact.
Model the value of missed appointments that could be recovered if current and target rates are provided.
Estimate time saved from manual booking and appointment coordination.
Customers can choose a service, location and time that fits. No financial figure is attached here.
Customer proof
BTK Bank
BTK used Liberrex online appointments (SmartRDV-BTKBank) with floor and virtual queues and post-visit feedback. The published story describes easier online booking, without a Liberrex percentage lift to cite.
BIAT
BIAT deployed appointments, queues and feedback across a multi-agency programme in Tunisia, including rdv.biat.com.tn. The published story describes calmer floor operations, without NPS or CSAT figures attached to Liberrex.
FAQ
It is the Customer Experience module that lets customers reserve a service, location and available time before they arrive. It is not a standalone calendar. Booking is designed to sit in the same visit as arrival, queue handling and service when those modules are deployed. Published BTK and BIAT stories use online appointments together with queue and feedback. Scope is defined per deployment.
Customers select a service, an eligible location and an available time slot, then confirm the reservation with the required information. Availability follows the schedules and services configured for that location rather than a generic open calendar. Booking interfaces used in published stories include named web properties such as SmartRDV-BTKBank and rdv.biat.com.tn, plus on-site kiosks where deployed.
Yes. Liberrex is built for distributed service networks. Each branch, agency, facility or service point can operate with its own configured schedule and the services that location can actually deliver. Authorized teams see appointment activity across the perimeter defined for the deployment. It is not a single-shop booking widget.
Appointments & Booking plans the visit. Queue Management organizes waiting, routing and handling once the customer is on site, including walk-ins. The two modules can run in the same customer journey: the booked visit is identified at arrival, then enters the service flow configured for the location. Booking does not replace the floor queue.
Yes. Scheduled customers and spontaneous visitors can share the same operating environment. Check-in, waiting and service follow the rules configured for the location rather than two disconnected processes. Published BTK and BIAT stories use booking, queue and feedback together. Liberrex does not claim automatic balancing of the two flows.
Liberrex is designed to connect with existing enterprise systems through APIs and integration mechanisms supported by each deployment. The method depends on the systems and interfaces available in the organization. Scope can start with the data needed to operate the first use case, then grow. See Data & Integrations for the platform approach.
Related Customer Experience
Explore how Liberrex can connect appointment booking, arrival and frontline service across branches, agencies and service points.
