AI & Agents · Agent Assist
Give employees the right context during the interaction.
Liberrex reads the interaction, searches the useful information and offers the employee the context, a relevant answer and the next step.
Advisor assistance puts those elements in front of the employee during the exchange, then leaves them with the reason and the next step.
During the interaction
Find the useful information while the conversation is open.
- 01
Understand
Identify the request in the interaction underway.
- 02
Search
Look up the approved knowledge that matches.
- 03
Suggest
Show a relevant answer and a useful next step.
- 04
The employee stays in charge
Assistance proposes the context or the next step; the employee remains responsible for the interaction.
Knowledge
Find the right procedure without searching several systems.
When a customer asks whether a contract covers a type of claim, Liberrex can surface the relevant guarantee, the procedure and a suggested next step from approved sources.
Source
The approved content the information comes from: contract, procedure or guide.
Answer
The information that matches the question underway.
Next step
What the employee can do next in this exchange.
Context
See the useful context without changing tools.
Operational data appears when the scenario is connected and the employee is allowed to see it.
Customer
Who is in the interaction.
Contract or case
The policy or case the question refers to, when that system is connected.
This interaction
What has already been said, so the employee does not ask for it again.
After the exchange
Reduce the work after the interaction.
By the end of the exchange, the reason, the knowledge consulted and the next step are already identified. The employee uses them for what follows.
Reason
Why the customer made contact, already identified.
Knowledge consulted
The approved content used during the exchange.
Next step
The action to take from this exchange.
Impact
Less searching, more consistent answers.
Spend less time searching
The relevant procedure is surfaced during the interaction.
Answer more consistently
Employees use the same approved sources.
Handle the request sooner
The next step is visible with the context.
Reduce after-interaction work
The reason and the next step are already set at the end of the exchange.
AI & Agents
Connected to the rest of AI & Agents
FAQ
Questions about Agent Assist
What is Liberrex Agent Assist?
It helps an advisor during an interaction by showing context, approved knowledge and a next step.
Does the AI replace the advisor?
No. The advisor keeps the conversation. Liberrex puts the useful information in front of them.
How are answers suggested?
From the request in the current interaction and the approved knowledge that matches it.
Which knowledge can be used?
Procedures, contract wording, product information and internal guides the organization has approved for that scenario.
Can the system cite the source?
The suggestion is grounded in the approved content for the scenario.
Can it show customer data?
Yes, when that operational data is connected and the employee is allowed to see it.
Can it generate a call summary?
The reason, the knowledge consulted and the next step are identified during the exchange, so the follow-up is lighter.
Can it suggest the next step?
Yes. It can show the procedure or the action that fits the question, for the employee to use.
Does it work during a voice call?
Yes, during the interaction, including a telephone conversation: the employee sees the context and the relevant knowledge.
See how Liberrex can assist your teams during every interaction.
Put approved knowledge and the useful context in front of the employee while the conversation is happening.