Customer Experience
Create screen content, publish it to selected locations, and monitor displays from one platform. Connect signage to customer-service operations when Liberrex CX capabilities are in use.
Content creation
Arrange widgets, content elements and layouts visually for customer-facing screens.
Arrange layouts visually on the canvas.
Add dynamic components and supported data sources.
Compose screens with supported media, text and visuals.
Structure elements for different displays.
Dynamic content
Mix designed content with live service information when CX modules are connected.
Tickets and calling when Queue Management is connected.
Guidance customers need in the location.
Campaigns, offers or institutional messaging.
Information that can change on the screen.
Content delivery
Send content from one environment to an individual display or selected locations.
Publish content to an individual display.
Send the same source to selected branches or service points.
Screen operations
Monitor live screen health and review operational activity across locations from one central view.
Live operations
What is happening now?
See whether displays and players are running now.
Identify endpoints that stop communicating with the platform.
See when a screen last communicated with the platform.
Reporting
What has happened over time?
Review availability across displays over time.
See what content is assigned or running on screens.
Review communication visibility over the deployment.
Connected Customer Experience
A complete signage product that can also join the Liberrex CX journey when those capabilities are deployed — without depending on Queue Management.
Works with
Calling information when connected.
Displays in the on-site journey.
Arrival coordinated with on-screen information.
Guidance for planned visits.
Use cases
Queue information, guidance and relevant content where customers wait.
Calling or directional information where the floor needs it.
Orientation, welcome and service information at arrival.
Institutional and promotional messaging at selected branches.
Coordinated content on the screens included in the deployment.
Business outcomes
Manage screen content centrally instead of updating locations manually.
Provide current service information where customers need it.
Identify screens that stop communicating with the platform.
Keep content and operating practices consistent across locations.
Business case
Estimate value from content administration, printing and material costs, screen operations and network scale.
Time spent creating and updating content at each location.
Physical materials avoided where screens replace printed notices.
Operational effort associated with managing displays.
Number of screens and locations in the deployment.
Customer proof
BTK Bank
Photography from the BTK branch floor shows customer-facing screens in the service environment. The published story covers queue, appointments, kiosk arrival and feedback operating around those displays.
BIAT
Photography from BIAT agencies shows customer-facing screens at reception. The published story describes appointments, queues, kiosk arrival and feedback in the same agency environment.
Questions
It is Liberrex’s digital signage CMS for creating, publishing and monitoring customer-facing screens. Teams design layouts in a visual editor, add widgets and content elements, then publish to one or many displays. Operations teams can follow screen status from the same platform. It can also connect queue, flow and other Liberrex CX data when those modules are deployed. Digital Signage works as a complete signage product and does not require Queue Management.
Yes. Liberrex includes a visual drag-and-drop editor for designing customer-facing screen layouts. Teams arrange widgets, media, text and other content elements on a canvas instead of starting from code. Layouts can be adapted for different displays. The public product is the Liberrex editor experience, not a third-party design tool. Exact options follow the editor capabilities configured for the deployment.
Layouts can include widgets and other content elements so screens show more than a static poster. Supported widgets can present changing information, while media, text and visual elements complete the layout. When Queue Management is connected, ticket and calling information can appear as live service content. Widget availability follows what is configured for the project.
Yes. Content is managed from one environment and can be published to an individual display or to multiple locations such as branches and service points. Teams create layouts once, then send the right content to the screens that should show it. Publishing is about delivery — which content runs where — not about live screen health. The publishing perimeter follows the screens and locations configured for the deployment.
Liberrex can show whether screens and players are online or offline, so operations teams see current health instead of learning about a dark display from a branch complaint. Screen status sits in the same platform used to create and publish content. Visibility covers the displays included in the deployment. This is current operational health, not a historical report, and it does not replace on-site hardware maintenance.
Heartbeat monitoring helps operations teams identify endpoints that stop communicating with the platform. When that communication stops, teams can see that a display needs attention. Heartbeat is an operational connection signal, not an advertising or audience metric, and it does not count viewers. It sits with screen status so current health is visible from the same environment used to publish content.
Yes. Digital Signage can display queue and calling information from Queue Management, sit in the on-site journey with Customer Flow Management, and coordinate with self-service kiosks or appointment guidance where those capabilities are used. It remains a complete signage CMS without Queue Management. Journey integration is additive, not a dependency. What appears on screen follows the modules and content configured for each location.
Create, publish and monitor screen experiences across branches, agencies and service points.
